Return Policy

Choose carefully, we do not offer returns if you change your mind. We have a 7-day receipt of return policy if the item is defective or damaged, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase, including the order number. 

To start a return, you can contact us at


Damages and issues 

Please inspect your order upon receipt and contact us within 7 days if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

We do not offer returns if you change your mind. Certain types of items cannot be returned, like custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item. 


Choose carefully, we cannot accept returns on sale items or gift cards.



Once your return is received and inspected, we will send you an email to notify you that your refund has been processed. Or you will be notified if your return has been rejected.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days (dependant on your financial institution).


Original shipping costs cannot be refunded.


You are responsible for return shipping costs.


Late or Missing Refunds: If you haven’t received your refund within 10 business days of receiving your notification of refund:

1. Double check your bank account (please remember that the amount refunded won’t include your original shipping costs)

2. Contact your bank or credit card company, as it may take longer before the refund is processed by them and officially posted to your account or card.

3. If you have done these steps and still have not received your refund, please email us at


Thank you for joining the Swoop family :)